Shipping Policy

Free Worldwide Shipping. We provide (standard) delivery worldwide free of charge. This offer is valid until November 30, 2020. For deliveries to the United States, Canada, United Kingdom, Singapore, Hong Kong, Australia, New Zealand, and all European Union Countries, the delivery time is 1 to 2 weeks. For other countries, delivery times may vary between 1 to 3 weeks maximum. All our shipments include a tracking number that will be sent to you 1-3 days after your order. For more information do not hesitate to contact us at info@hyper-phoenix.com.

DHL Express Shipping. We deliver and guarantee worldwide express shipping within 3 to 7 days with our DHL Express partners. For more information on express shipping prices, please visit the checkout page.

Order Cancellation. All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds. If you did not receive the product within the guaranteed time (45 days not including processing time), you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.

Return. Your satisfaction is our #1 priority. We offer a risk-free ironclad 14 days guarantee. If you do not want the product you've received you may request a return to us with no restocking fee for refund. You must return the item at your expense. Click here to learn more about our return policy.

 

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